Criminal belongs in jail!

Criminal is so bad, it violates minimum expectations. This is the taxi driver with lousy attitude driving a vehicle with broken headlights who thinks he's competing for first place in the demolition derby.! It's guys who says,"I'll call you back this afternoon", and never bothers to call; the bank with errors on your monthly statement; the website screaming "Order Now! Satisfaction Guaranteed!" .... but they never acknowledge, process or reply to your order.

Now look carefully at your people and your business. Are you in violation?

Criminal products and services

• The product is defective upon arrival, or stops working shortly after purchase. The telephone doesn't work. The food is rancid. the hotel toilet overflows. The car won't start.
• The product scratches, leaks or explodes. it damage other products, people and professional reputations. The new software package contains a virus. the insect repellent cause rashes. The furniture polish strips off the finish.
• The advertised price disguises the true cost of ownership.

Criminal delivery systems

• The right product is delivered to the wrong person or to the wrong location, or is never delivered at all!
• The wrong product is delivered to the right person; too many, not enough, incorrect size, wrong style, different color, outdated version is done badly or obsolete model.
• the installation is done badly, causing damage or delay.

Criminal services mindsets

• Staff are rude, crude, arrogant, ignorant, insulting or offensive. They laugh at customers who don't understand, and humiliate those with problems. They complain loudly about their jobs, their colleagues and customers.

Criminal relationships

• The company pretends to be interested in long-term business, but takes action only for immediate profits.
• The company lies, cheats or steals from the customer, or shares proprietary information with your competition.